Policy awaiting final owner approval and legal review. Fixed cancellation windows, refund percentages, no-show rules and processing times have not yet been established. Do not assume a refund entitlement or penalty from this draft.
Before paying
Ask Onge to confirm the cancellation, rescheduling and refund terms that apply to your approved booking in writing. Only pay after you have received and understood those terms.
If you need to change a session
Email onge44377@gmail.com as soon as possible, including your booking reference and the requested change. A new time is subject to availability and must be agreed with Onge.
If Onge needs to change a session
Onge should contact you to discuss the available options. Any rescheduling or refund arrangement should be confirmed directly in writing.
Payment questions
Include the booking reference and a short description of the issue. Do not send full bank statements, card details or passwords. Any mandatory consumer rights remain subject to applicable law.